Privacy policy background

Hans Privacy Policy

The domain www.hansinfomatic.com (including related sub-domains, sites, services, and tools) is owned and operated by Hans Infomatic Pvt. Ltd. (ompany, we, us, our).

1) Introduction

Welcome to Hans Infomatic. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2) Contact Information

Hans Infomatic Pvt. Ltd.

Delhi – Head Office

A-1023, Surya Bhawan, Road No. 6, Vill. Mahipalpur, New Delhi, Delhi, 110037, India

Phone: +91 11 4219833, +91 11 4219832 • Mobile: +91 9818559177

Website: www.hansinfomatic.com • Email: hansinfo@hansinfomatic.com

3) Scope & Definitions

“Site”: www.hansinfomatic.com and linked pages.

“Services”: Our software and platforms provided via the Site (e.g., freight forwarding, customs/manifest solutions, cargo community and terminal systems, enterprise tools, and related integrations).

“Personal Information”: Information that identifies you (e.g., name, email, phone) or is reasonably capable of identifying you.

“Usage/Device Information”: IP address, browser type, operating system, referring URLs, access times, and pages viewed (collected automatically).

“Third-Party Information”: Data you submit about your customers, staff, visitors, drivers, or other stakeholders so we can operate the Services on your instructions.

4) Information We Collect

Information you provide (e.g., forms, inquiries, demo requests, support, careers): name, email, phone, organization, message content, and any files you upload.

Information collected automatically: IP, device/browser data, pages viewed, time on page, referrers.

Operational data for Services: content and records needed to run features you use (e.g., document generation, messaging, integrations), including Third-Party Information you instruct us to process.

5) How We Use Your Information

  • Respond to inquiries and provide requested information; send updates or newsletters (you can opt out).
  • Monitor and analyze website usage to improve the Site and Services.
  • Detect, prevent, and investigate fraud and security incidents.
  • Comply with legal obligations and enforce our terms.

Additionally, to operate the Services, we use your data (and Third-Party Information you provide lawfully) to deliver features; run integrations (e.g., APIs/EDI, regulatory gateways, airline/airport messaging); provide support, training, and implementation; and perform analytics and service improvement (using aggregated/de-identified data where feasible).

6) When We Share Information

We do not sell personal data. We may share information:

  • With your consent or at your direction;
  • With service providers/processors (hosting, security, analytics, communications, payment gateways) bound by confidentiality and lawful-processing obligations;
  • To comply with law or protect rights, privacy, safety, or property;
  • Business transfers (e.g., merger, acquisition, asset sale) under equivalent protections.

7) Cookies & Similar Technologies

We use cookies and similar technologies to keep you signed in, remember preferences, analyze usage, and, where permitted, support marketing. You can manage cookies in your browser; blocking some cookies may impact functionality.

8) Your Choices

You can opt out of marketing communications by following unsubscribe instructions in those messages. For account/data requests, see Your Rights below.

9) Your Rights

Subject to law, you may request to access, correct, update, or delete your personal information; withdraw consent (where processing is based on consent); or object/restrict certain processing. If we process data on behalf of a customer (your employer/service provider), we’ll direct your request to that controller. Contact:hansinfo@hansinfomatic.com.

10) Security

We take reasonable measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. No system is completely secure, so we cannot guarantee absolute security. Please safeguard your account credentials and notify us of any suspected compromise promptly.

11) Data Retention

We retain personal information as long as necessary to provide the Services, meet legal obligations, resolve disputes, and enforce agreements. Retention varies by data type and context; where processing is consent-based and consent is withdrawn, we cease processing and delete data as required (subject to lawful retention).

12) Children’s Privacy

Our Site and Services are not directed to children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect data from children; if you believe a child has provided data, contact us and we will delete it.

13) Third-Party Links & Services

The Site may link to third-party websites/services. Their privacy practices are governed by their policies; review them before interacting. We are not responsible for third-party content or services.

14) Detecting Abuse

We may suspend/disable accounts and take action where we detect spam, malware, illegal content, security threats, or violations of our terms; in some cases, we may report to authorities consistent with applicable laws.

15) Changes to This Privacy Policy

We may update this Policy from time to time. The effective date appears at the top of this page; changes are effective when posted here. Significant changes may also be notified via the Site or email (if you have an account). Your continued use after the effective date constitutes acceptance of the revised Policy.

Grievance & Contact

Grievance / Privacy Contact

Hans Infomatic Pvt. Ltd.

A-1023, Surya Bhawan, Road No. 6, Vill. Mahipalpur, New Delhi, Delhi, 110037, India

Phone: +91 11 4219833, +91 11 4219832 • Mobile: +91 9818559177

Email: hansinfo@hansinfomatic.com

Governing Law & Dispute Resolution (India)

This Policy is governed by the laws of India; courts at New Delhi (NCR) shall have exclusive jurisdiction. Disputes unresolved within 30 days will be referred to arbitration under the Arbitration and Conciliation Act, 1996, by a sole arbitrator mutually appointed by the parties; seat/venue New Delhi; language English.